Return Policy

Return & Exchange Policy

We want you to feel great about every purchase. If something isn't quite right, we're here to help.

Questions? Reach us at hello@aisle.com — our team is happy to assist with sizing, fit, or anything else.

What Can Be Returned

Full-price underwear is eligible for a return within 20 days of your delivery date. Eligible returns will receive store credit.

To be eligible, items must be:

Unworn and unwashed
In original packaging
Free of damage or signs of use

We recommend opening and trying on one pair before opening additional items in your order to confirm fit.

Final Sale Items — Not Eligible for Return

The following are final sale and cannot be returned or exchanged:

Items purchased during any sale or promotional pricing period (including Black Friday / Cyber Monday, sitewide sales, and clearance items)
Marked-down items
Mystery Bundles / Mystery Boxes
Pads & liners
Accessories
Somedays products
Gift cards

All sales are considered final 20 days after your delivery date, regardless of item type.

Promotional Codes

Orders placed using a first-time customer and other promotional code remain eligible for return under this policy, provided the item is full-price and meets the return conditions above.

Buy 5 Get 2 Free Orders

To receive full store credit on a Buy 5 Get 2 Free order, all 7 pairs must be returned unworn.

If only part of the order is returned, the retail value of the free pairs will be deducted from your store credit.

Return Shipping

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

We cannot accept returns shipped via FedEx, UPS, or DHL due to brokerage and customs fees. Returns sent by courier will be refused.

Processing Time

Returns are processed within 7–10 business days of arriving at our warehouse. Store credit will be issued to you by email.

Manufacturing Defects

If you believe your item has a manufacturing defect, please contact us at hello@aisle.com. Pads, liners, accessories, and Somedays products may only be returned in the case of a manufacturing defect.