Terms of service

Last updated: June 19th, 2026

This website is operated by Lunapads International Products Ltd., doing business as Aisle ("Aisle," "we," "us," or "our"). Throughout this site, the terms "we," "us," and "our" refer to Aisle.

By visiting our website, purchasing from us, creating an account, or otherwise using our services, you agree to be bound by these Terms of Service, including any additional policies linked here or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, vendors, and contributors of content.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not use the site or purchase products from us.

1. About Aisle

Aisle is a Canadian ecommerce brand based in Vancouver, British Columbia. We design and sell high-performance leakproof underwear and reusable period care products through our website and other approved sales channels.

Our products are designed for real bodies, real use, and long-term wear. Product information on this site is provided to help you choose the product that best fits your needs. It is not medical advice.

2. Online store terms

By using this site, you confirm that you are at least the age of majority in your province, state, or territory of residence, or that you have permission from a parent or legal guardian to use this site.

You may not use our products, website, or services for any unlawful or unauthorized purpose. You may not transmit worms, viruses, malicious code, or any technology that could interfere with the operation or security of the site.

A breach of these Terms may result in termination of your access to the site or services.

3. Product information

We aim to provide clear, accurate, and useful product information. However, we do not guarantee that all descriptions, images, colours, sizing information, pricing, availability, or other content on the site will always be complete, current, or error-free.

Product colours may appear differently depending on your screen settings. Product availability may change without notice.

We may update, discontinue, or limit the availability of any product at any time.

4. Product use

Aisle products are designed to support leak protection for periods, bladder leaks, sweat, and discharge, depending on the product and absorbency level selected.

Absorbency needs vary by person, use case, body position, movement, and duration of wear. Product descriptions, absorbency guidance, and fit information are provided to support product selection, but they do not guarantee identical performance for every wearer or circumstance.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition. If you have questions about your health, symptoms, skin sensitivity, incontinence, menstrual health, or postpartum recovery, please consult a qualified healthcare professional.

5. Orders and acceptance

When you place an order, you agree that all information provided is accurate, complete, and current.

After you place an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not guarantee acceptance. We reserve the right to accept, decline, cancel, or limit any order for any reason, including suspected fraud, errors in pricing or product information, inventory issues, payment issues, or shipping restrictions.

If we cancel an order after payment has been processed, we will issue a refund to the original payment method, unless otherwise required or agreed.

6. Pricing, currency, taxes, and fees

Prices are listed in localized currency based on customer location unless otherwise stated.

Prices may change without notice. We make reasonable efforts to display prices, discounts, shipping costs, taxes, and any applicable charges clearly before checkout. In Canada, businesses should avoid advertising a price that is unattainable because mandatory fees are added later, unless those charges are government-imposed, such as sales tax.

Customers are responsible for any applicable taxes, duties, customs charges, import fees, brokerage fees, or other government-imposed charges related to their order, unless otherwise stated at checkout.

7. Payment

We accept the payment methods shown at checkout. Payment must be authorized before an order is processed.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.

We use third-party payment processors to securely process payments. We do not control those providers and are not responsible for their independent acts, omissions, or service interruptions.

8. Shipping and delivery

Shipping options, estimated delivery timelines, and shipping costs are shown at checkout or described in our Shipping Policy.

Delivery timelines are estimates and are not guaranteed unless explicitly stated. Shipping times may vary due to carrier delays, customs processing, weather, labour disruptions, high-volume periods, address issues, or other events outside our control.

For U.S. online orders, sellers are generally expected to have a reasonable basis for shipping within the stated timeframe, or within 30 days if no timeframe is stated; if shipment is delayed, customers may need to be given the choice to accept the delay or receive a refund.

Risk of loss may transfer to you when the order is delivered to the shipping address provided, subject to applicable law and carrier terms.

Please ensure your shipping address is accurate before placing an order. We are not responsible for orders delayed, lost, or misdelivered due to incorrect or incomplete address information provided by the customer.

9. Returns, exchanges, and refunds

Returns, exchanges, and refunds are governed by our Return Policy, which is incorporated into these Terms by reference.

Because Aisle sells underwear and personal care products, certain items may be final sale or ineligible for return for hygiene reasons, unless defective or otherwise required by applicable law.

Please review our Return Policy before making a purchase.

Return Policy

10. Promotions, discount codes, and gift cards

Promotions, discounts, referral credits, gift cards, and other offers may be subject to additional terms and conditions.

Unless otherwise stated, promotions cannot be combined, applied retroactively, redeemed for cash, or used after the stated expiry date. We reserve the right to modify, suspend, or cancel promotions at any time, subject to applicable law.

Gift cards are subject to the terms provided at purchase and any applicable consumer protection laws.

11. HSA/FSA and reimbursement information

Where available, Aisle may provide information about HSA, FSA, or other reimbursement eligibility. This information is provided for general convenience only and does not guarantee that a purchase will be approved by your plan provider, benefits administrator, or tax authority.

Customers are responsible for confirming eligibility, documentation requirements, and reimbursement rules with their own provider.

12. Accuracy of billing and account information

You agree to provide current, complete, and accurate account, billing, and purchase information.

You agree to promptly update your account and payment information, including your email address, billing address, shipping address, payment details, and other information needed to complete your transactions and contact you about your order.

We reserve the right to refuse, cancel, or limit orders that appear to be placed by resellers, distributors, bots, automated systems, or unauthorized third parties.

13. Account security

You are responsible for maintaining the confidentiality of your account login information and for all activity under your account.

Please notify us promptly if you believe your account has been accessed or used without authorization.

We are not responsible for losses arising from unauthorized account access caused by your failure to protect your login information.

14. Third-party tools, links, and services

Our website may include access to third-party tools, apps, integrations, payment processors, review platforms, shipping providers, social platforms, or links to third-party websites.

We do not control third-party services and are not responsible for their content, accuracy, policies, availability, security, or practices.

Your use of third-party services may be subject to separate terms and privacy policies.

15. User content, reviews, and submissions

If you submit reviews, comments, photos, testimonials, survey responses, social media content, suggestions, ideas, or other materials to us, you grant Aisle a non-exclusive, worldwide, royalty-free right to use, reproduce, edit, publish, translate, display, distribute, and share that content in connection with our business, marketing, website, social media, product development, and customer experience activities.

You confirm that any content you submit is accurate, lawful, and does not infringe the rights of another person or business.

We may moderate, edit, remove, or decline to publish user content at our discretion.

Please do not submit personal health information, sensitive personal information, or content you do not want shared publicly.

16. Intellectual property

All content on this site, including text, images, product names, designs, graphics, logos, icons, video, audio, code, layout, and other materials, is owned by or licensed to Aisle and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, exploit, or use our content without our prior written permission, except as permitted by law.

The Aisle name, brand elements, product names, and related marks may not be used without our prior written permission.

17. Prohibited uses

You may not use the site, services, or content:

for unlawful purposes;
to violate any applicable laws or regulations;
to infringe our intellectual property rights or the rights of others;
to harass, abuse, insult, harm, defame, intimidate, or discriminate;
to submit false or misleading information;
to upload or transmit viruses, malware, or harmful code;
to collect or track the personal information of others without consent;
to spam, phish, scrape, crawl, or interfere with the site;
to bypass security features; or
to place fraudulent, automated, or unauthorized orders.

We reserve the right to terminate your access to the site or services for violating these prohibited uses.

18. Privacy

Your submission of personal information through the site is governed by our Privacy Policy.

Aisle should maintain a separate Privacy Policy that explains how personal information is collected, used, disclosed, retained, and protected. In Canada, PIPEDA requires organizations to follow privacy principles and obtain meaningful consent for personal information practices.

19. Accessibility

We are committed to making our website accessible and usable for as many people as possible.

Our Accessibility Statement explains the steps we take to support accessibility and how customers can contact us if they experience difficulty using the site.

Accessibility Statement

20. Disclaimer of warranties

The site, services, and products are provided on an "as available" basis, except as expressly stated by us or required by applicable law.

We do not guarantee that the site will be uninterrupted, secure, timely, or error-free. We do not guarantee that all product information, content, or services will always be accurate, complete, or current.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

21. Limitation of liability

To the maximum extent permitted by applicable law, Aisle and its directors, officers, employees, contractors, suppliers, service providers, affiliates, and partners will not be liable for any indirect, incidental, punitive, special, consequential, or similar damages, including lost profits, lost revenue, lost savings, lost data, replacement costs, or damages arising from your use of the site, services, or products.

Where liability cannot be excluded under applicable law, our liability will be limited to the maximum extent permitted by law.

This section should be reviewed by legal counsel to ensure it is enforceable in the jurisdictions where Aisle sells.

22. Indemnification

You agree to indemnify and hold harmless Aisle, its directors, officers, employees, contractors, suppliers, service providers, affiliates, and partners from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms, your misuse of the site or services, your violation of any law, or your infringement of the rights of another person or business.

23. Errors, inaccuracies, and omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery times, availability, or other content.

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders if any information is inaccurate, at any time and without prior notice, including after an order has been submitted.

If an order is cancelled after payment has been processed, we will issue a refund to the original payment method, unless otherwise required by law.

24. Changes to products, services, and prices

We may modify or discontinue products, services, product features, content, or pricing at any time without notice, subject to applicable law.

We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of a product or service.

25. Governing law

These Terms and any separate agreements through which we provide products or services are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada, without regard to conflict of law principles.

Legal review note: Counsel should confirm whether Aisle wants British Columbia courts to have exclusive jurisdiction, and whether any special consumer-law carveouts are needed for U.S. customers, Quebec customers, or other jurisdictions.

26. Dispute resolution

If you have an issue with an order or product, please contact us first so we can try to resolve it directly.

Contact: hello@periodaisle.com

Before starting a formal legal claim, you agree to contact us with a description of the issue, your order number if applicable, and the resolution you are seeking. We will make reasonable efforts to respond and resolve the issue.

Legal review note: Aisle should ask counsel whether to include arbitration, class action waiver, small claims carveouts, or jurisdiction-specific dispute terms. These clauses can be sensitive and may not be enforceable everywhere.

27. Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in effect.

28. Termination

These Terms remain effective unless terminated by either you or us.

You may stop using the site at any time. We may terminate or suspend your access to the site or services if we believe you have violated these Terms or applicable law.

Any obligations and liabilities incurred before termination will survive termination.

29. Entire agreement

These Terms, together with any policies linked on the site, form the entire agreement between you and Aisle regarding your use of the site and purchase of products.

Any failure by us to enforce a right or provision of these Terms does not waive that right or provision.

30. Changes to these Terms

We may update these Terms from time to time by posting a revised version on this page. The "Last updated" date will reflect the latest version.

Your continued use of the site after changes are posted means you accept the updated Terms.

31. Contact information

Questions about these Terms may be sent to:

Aisle / Lunapads International Products Ltd.
Email: hello@periodaisle.com
Address: 1388 Frances St. Vancouver, BC, V5L 1Y9
Website: www.periodaisle.com